{Disarmed} The guarantee of Xiaomi products, explained: so you can contact if you have any problem

The guarantee of Xiaomi products, explained: so you can contact if you have any problem

It is evident that Xiaomi has a gigantic ecosystem of products. But, if that product has been purchased in Spain through an official or authorized distributor, it will have the official guarantee .

Of course, the steps to return a product are not the same as to request a repair - as long as it meets the company's criteria. Below we review the steps and ways to contact the brand that you will have in case of any problem.

How to return a product to Xiaomi

Let's start by remembering the current legislation. According to Art. 71 T RLGDCU (on the General Law for the Defense of Consumers and Users), every consumer has 14 calendar days to make use of the right of withdrawal .

Products

In other words: if a product does not meet your expectations, you have the legal right to reject it. You must first contact the brand and then follow their instructions. The term begins from the moment you process the purchase and the re-entry of the paid product must be paid in no more than 14 calendar days (Art. 76).

So you can return a Xiaomi product and receive a full refund in the main stores
In xiaomist
So you can return a Xiaomi product and receive a full refund in the main stores

Now, how do you return an item? If you have bought it from Mi.com you have several options.

  • You can directly contact the help chat , where a bot will guide us through the different options. Chat hours are Monday through Friday from 9:00 a.m. to 9:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m.
  • You can write an email to service.es@xiaomi.com
  • You can call the XIAOMI Customer Service Center at +34 902 220 250 or toll-free at 900 128 128 (business hours Monday through Friday from 9:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m. ).

And then these are the key steps for a return to be accepted, according to Xiaomi itself:

idpc
  • Request the RMA number by contacting the MI Customer Service Center. You will receive an email with the prepaid collection number within the next 2 business days.
  • Back up and delete all personal data on the product. Then, pack the product correctly , go to the nearest Correos delivery point and complete the document that they will provide you.
  • Correos will send the product to the Xiaomi authorized service center. To avoid cancellation of your service order, please return the equipment within 30 days of receipt of the shipping label . Finally, the Xiaomi authorized service center will process the return request upon receipt of the product and will pay the price originally paid for the product.

How to repair a Xiaomi product

Shop

And what about a damaged product or one that works erratically? In that case it will be time to repair . If the product is under warranty, there are several options:

  • If the product was purchased in a store, you will have to go to the corresponding Mi Store or PPP Store or to the nearest store.
  • Or contact the Xiaomi Technical Assistance Service in each country online . From Spain, the contact number is 900 128 128; From here they will provide you with more information.
Do I have a Xiaomi Store nearby? These are all the official stores of the brand in Spain
In xiaomist
Do I have a Xiaomi Store nearby? These are all the official stores of the brand in Spain

Those who want to insure their Xiaomi product also start with an advantage: the Mi Care service that the brand recently promotes allows us to access temporary offers or free screen breakage coverage for the first 6 months —something that the new Xiaomi 12 enjoys— .

What is the Xiaomi warranty coverage

Warranty

As specified by Xiaomi itself from its official website and as we pointed out at the beginning, all products sold by Xiaomi are subject to current legislation and the official purchase guarantee. But, who is in charge of managing the guarantee? In that case we have several options.

What does the mobile warranty really cover? This is how it works in Spain
In xiaomist
What does the mobile warranty really cover? This is how it works in Spain
  • If we have made the purchase from a Spanish company: the body in charge of managing the claim will be the autonomous community where the consumer resides.
  • If we have made the purchase from a European company: we will have to process the claim through the European Consumer Center in Spain.
  • If we have made the purchase from a company outside the European Union: outside this area we will have to carry out our claim through the International Network for Consumer Protection and Law Enforcement .
{"videoId":"x892k82","autoplay":true,"title":"XIAOMI en menos de 5 MINUTOS: Xiaomi 12, Buds 3T Pro y Watch S1 Active"}
(function() { window._JS_MODULES = window._JS_MODULES || {}; var headElement = document.getElementsByTagName( head )[0]; if (_JS_MODULES.instagram) { var instagramScript = document.createElement( script ); instagramScript.src = ; instagramScript.async = true; instagramScript.defer = true; headElement.appendChild(instagramScript); } })();

-
The news The guarantee of Xiaomi products, explained: so you can contact if you have any problem was originally published in xiaomist by Isra Fdez .

Comments

Post a Comment

Popular posts from this blog

What is VoLTE and how can you activate it on your Xiaomi

Image
In recent years, phone calls have evolved to achieve great sound quality. So much so that today we can find technologies such as VoLTE allowing us to make voice calls in high definition on our Xiaomi. Beyond the classic GSM networks, movistar, vodafone and other operators have integrated this technology, which in turn derives from the advantages of Internet access. Thanks to 4G or LTE networks, VoLTE allows us to make not only high-definition calls, but also to improve consumption and add other services . What is VoLTE and what are its advantages after activating it on a Xiaomi In detail, VoLTE is a technology capable of transmitting voice communications over the Internet . For this, whether we have a Redmi Note 8 Pro, a Xiaomi Mi A2 or any other smartphone from the firm, our voice will be encoded from analog to digital allowing its transmission in the form of packets through the network. With this, as we have already said, after activating VoLTE we will achieve higher sou
Read more

So you can check the battery status of your Xiaomi smartphone and how many cycles you have performed

Image
Today, our smartphone has become one of the most important tools in our day to day. That is why the duration of its battery and the state of it is very important if we want to be able to use it with total peace of mind and in a continuous way. In view of this, MIUI includes a secret menu that allows us to verify the state or health of the battery of our Xiaomi smartphone and also check the cycles that we have performed . Let's not forget that each cycle represents a full battery charge from 0% to 100% Since lithium batteries degrade with the passage of time , use and recharges that we have made, knowing these two data will give us a vision of the general state of your state and with it knowing if it has worsened considerably with the passage of weather. How to check the battery status and cycles performed on our Xiaomi smartphone To access this hidden menu in MIUI and check the battery status of our Xiaomi smartphone we will only have to perform the following steps:
Read more

How to exit the FASTBOOT mode of your Xiaomi if you have entered accidentally

Image
Although, the fastboot mode of Xiaomi phones with MIUI allows us to solve bugs or change ROMs, it is also common to enter without wanting to. If this has been your case, you most likely want to get out of Xiaomi's fastboot without spoiling anything. In general, leaving this mode that includes all Xiaomi, Redmi and POCO with MIUI is extremely simple. Even so, on certain occasions, exiting fastboot mode is more complex , either because Recovery starts or because our smartphone does not work correctly. In view of this, below we are going to explain how to exit the fastbook mode of your Xiaomi if you have entered without wanting to . In addition, if the conventional mode does not work, we will also give you other tips to exit this mode without causing any damage at the software level. How to exit Xiaomi fastboot If we have accidentally entered the Xiaomi fastboot , to exit this way we will only have to perform the following steps: Press and hold the power button for about 10
Read more

Does your Xiaomi charge slowly or intermittently? So you can fix it

Image
Does your Xiaomi charge very slowly or intermittently? This error is usually very common when our cable is in poor condition, we use a low-quality charger or even when the USB or USB Type-C port of your Xiaomi is dirty or obstructed. With a view to this, below we will explain the main steps or solutions to take if your Xiaomi charges slowly , if the charge is intermittent or if in the worst case, your mobile does not detect the USB that is connected to the socket electric. 1. Clean the USB port Although it may sound simple, in most cases slow charging problems are usually caused by a piece of paper or a speck of dust that obstructs the pins of the USB port . Taking into account the nature of this connector, it is normal that after repeated use dirt accumulates inside. A dirty USB C port is usually the main cause of slow or intermittent charging. To solve this charging problem and clean the USB C port of your Xiaomi, it is recommended to blow lightly inside the port itself.
Read more

Problems with Android Auto and your Xiaomi? So you can fix it

Image
Unfortunately Android Auto continues to present certain problems on some Xiaomi . Errors such as error 16 that prevent our smartphone from correctly linking to this Google vehicle system. Still, these bugs are largely solvable. And it is that, in most cases the impossibility of using Android Auto through our Xiaomi is given by the dual applications themselves. In view of this and taking as a source this interesting article from Mi Community , below we will explain how to solve two of the most common errors that we usually find when linking or connecting our Xiaomi to a car with Android Auto. Fix Android Auto error on Xiaomi devices One of the main errors of the type « An error has occurred » that we usually find when connecting Android Auto to our Xiaomi is related to Google Play Services . In itself, this error shows the message « It seems that Google Play Services does not work at the moment «, making it impossible to connect Android Auto to our Xiaomi. To solve it we j
Read more

If your Xiaomi disconnects only from the WiFi it may be because of that MIUI setting

Image
One of the most common problems in Xiaomi smartphones is usually related to the WiFi connection and its automatic disconnection . A quite annoying problem, which in most cases is usually caused by a bad MIUI configuration . If you have a Xiaomi, Redmi or POCO and you notice that sometimes your smartphone disconnects only from the WiFi without having taken any action, do not miss this article where we tell you how to solve it in most cases. Disconnection of WiFi on your Xiaomi, how to solve it Although it is true that the problem may be caused by some other failure, in most cases the spontaneous disconnection of the WiFi connection is caused by a bad MIUI configuration, specifically, its automatic connection to the networks with better signal . By having this option activated on our smartphone, if the WiFi signal drops at any time, it will automatically disconnect to use the data connection . To deactivate it enough to do the following steps: Go to Settings> WiFi> Wi-Fi
Read more

How to change the font in MIUI and thus further customize your Xiaomi: so you can change the type, color and size of the letters of MIUI

Image
Among the multiple options that MIUI offers us we find the possibility of changing the source of our Xiaomi . This option will not only allow us to change the font , but also change the font color and size . For this it is necessary to make use of some Asian region, be it India, Hong Kong or any other. In addition, it should be noted that this adjustment that allows us to change the source is only available for MIUI 9 , MIUI 10 and MIUI 11 , so if we have a Xiaomi Mi A2 or Xiaomi Mi A3 we will not be able to do it. How to change the font in MIUI To change the font in MIUI we must perform the following steps: Go to Settings> Additional settings> Region Next we select India or Hong Kong as a region. Go to the Themes application, download the font that we like the most from the new lower option that will appear with hundreds of fonts and then apply it. After applying it, it will be necessary to restart our Xiaomi mobile. Once done , we will have installed the ne
Read more

What is the Safe Mode of your Xiaomi, what is it for and how can you activate it

Image
In addition to the typical options that we find in the MIUI settings, Xiaomi also adds a mode called " Safe Mode " or " Safe Mode " to its smartphones. We will talk about this below, explaining its usefulness and how to activate or deactivate it on your Xiaomi, Redmi or POCO. Safe Mode allows us to start a special boot, loading only the system itself and the applications that were installed on our Xiaomi when we bought it. That is, starting the Safe Mode or Safe Mode our smartphone will start loading only the essential applications . This mode is a temporary state of our smartphone and does not make any important modification on the device. In itself, Safe Mode does not delete our data , it just starts our Xiaomi, loading the basics and essentials for its operation. Safe Mode only starts essential MIUI applications. Thanks to this, the Safe Mode will help us to rule out failures in our Xiaomi derived from the installation of an application or the modific
Read more

Improve and amplify the volume of your Xiaomi and / or headphones with these simple adjustments

Image
With the evolution of technology and the arrival of content on demand, many of us spend much of the day with our headphones on, playing music or watching series and movies. That is why many of you have asked us how to increase the volume of the headphones in Xiaomi smartphones or even how to improve the sound quality in Xiaomi AirDots or Redmi AirDots S wireless headphones. How to improve the sound and increase the volume of the headphones in MIUI of Xiaomi If what we want is to increase or amplify the volume of our headphones on a Xiaomi smartphone with MIUI we must perform the following steps: Go to Settings app> Region We will change our region to Andorra, India or any other country outside the EU. With this adjustment we will be able to "skip" the European restrictions that limit the sound volume, obtaining greater amplification , both in headphones, and through the speaker itself. Headphones with cable and jack connector Xiaomi Mi Hybrid Pro HD. In add
Read more

How to activate the second space if your Xiaomi does not have this option

Image
MIUI's Second Space functionality allows us to have two smartphones in one. A way to divide our Xiaomi into two different accounts , either for personal and work use, to perform tests or simply, to prevent our son or little brother from accessing our applications and documents. Unfortunately, terminals like the Redmi Note 10 lack this functionality . The same happens with other terminals of Xiaomi, Redmi and POCO of mid-range and entry. If we access the Settings, this functionality is not found among the various MIUI options . Even so, there is a little trick that allows us to access the Second Space functionality even if your Xiaomi does not have it . In this way we can create a second space without any type of restriction and in any Xiaomi, Redmi or POCO. Activate the second space on your Xiaomi If your Xiaomi, Redmi or POCO does not have the Second space functionality when accessing Settings> Special functions , do not worry, below we will explain how to use it with
Read more