Repairing smartphones: A number shows how great the need really is

The EU has many plans to promote the repairability of mobile devices such as smartphones. That should be in the interests of the consumer. A survey by the digital association Bitkom has now determined how great the interest really is.

Only 37 percent have broken smartphones repaired - according to the Bitkom study

Who does not remember: a few years ago the outcry was great and numerous when smartphone manufacturers began to switch to permanently installed, glued batteries. Since then, as a layperson, you have practically no chance of replacing individual parts - be it battery, display or other hardware components - if you give up the ghost.

And since then? We got used to it a long time ago. There are some laudable exceptions (again) such as the Fairphone 4, but the majority of consumers are no longer familiar with smartphones from the inside. This is also shown by a current survey by the Bitkom digital association, according to which 37 percent of the smartphone owners surveyed have had their device repaired before (source: Bitkom).

This refers to all possible types of repair: by the manufacturer or the dealer, at an independent workshop or on your own. Conversely, this also means: almost two thirds of those surveyed, the majority have never had their smartphone repaired. The proportion of those who never needed this is low: 92 percent said they had already had a defect on their device, 52 percent then bought a new one.

Whether Apple, Samsung or Xiaomi: Repairs are too expensive for customers

Of course, the result of the survey is influenced by the current situation, in which it is usually difficult to repair a smartphone - and it is by no means always worthwhile. 80 percent of those who decided against repairs cite the high costs as the reason.

The reparability index for smartphones could also be based on the example of the new energy label - seen in the video :

It is precisely this status quo that the planned regulations are intended to change. The introduction of a reparability index based on the French model is up for debate. Hard rules are required for manufacturers of smartphones and tablets. They are supposed to guarantee consumers better devices.

When the time comes, it remains to be seen whether and how much this is in the interests of the customers. According to the survey, the trend can be reversed if repairs become more affordable. In return, the respondents would like tax breaks or a bonus like in Thuringia.