Organic coffee, self-service stands and the digital zone, i.e. Alior Bank changes its stationary branches

Alior Bank has opened the second of 30 branches planned for this year in the new format. The first is already successfully operating in Warsaw. The outlet in Gdańsk completely changes the way the customer contacts the bank thanks to modern space management.

Alior Bank in Gdańsk, at ul. Rajska 8/5 shows how now she wants to treat her clients in stationary offices. Just as habits change as well as trends over the years, so does the attitude of the customer, who now expects modern and effective solutions that match his lifestyle. Therefore, Alior Bank decided that their stationary branches should not fulfill only the role of places related to the sale of given financial instruments.

We want our branches to build relationships with clients and explore their needs, we want to advise them in their daily financial choices - says Marcin Jaszczuk , Vice President of the Management Board of Alior Bank responsible for the Individual Customer segment.

Therefore, Alior decided to change its banking spaces so that the customer-bank experience was even better. An example of this is the open facility in Gdańsk, which is designed by Robert Majkut Design.

Alior Bank invites for organic coffee

The main branch of Alior Bank has three main zones, each of which has a different role. The first from the entrance, i.e. the service area, includes a cozy welcoming space where organic coffee and tea as well as filtered water are waiting for customers.

Stationary branches are still a very important channel of communication with the customer, although their role has changed somewhat recently, as some banking services have moved to the digital world - believes Marcin Jaszczuk.

After a sip of organic coffee, the customer goes to the visually and acoustically separated service stations that give a sense of comfort and ensure discretion. The next zone is the digital zone, where customers can try online banking and the Alior Bank mobile application. Next to it, you can get acquainted with the non-business face of the bank and the library, which was created together with the Zaczytani.org Foundation. There was also a separate space in the branch for meetings and talks with the banker. The glass walls of the offices are obscured by graphics that make it impossible to identify the people staying in them. The feeling of comfort is complemented by the soundproofing of these rooms.

Reduction of resource consumption and recycling

In the era of rapid climate changes, Alior Bank has ensured that new branches, which are to be constructed by 2020, are in line with environmental requirements. Materials and products from local suppliers were used in the Gdańsk branch - a large part of them was obtained from recycling. For example, countertops made from processed yogurt cups, as well as upholstery and ceilings made from recycled PET bottles.

There is also a lack of equipment made of fast-growing wood. Accessories for serving drinks are 100 percent. biodegradable. The Gdańsk branch was additionally designed in such a way that it would be possible to reduce the use of resources. Hence, e.g. LED lights mounted in space adjust the light intensity to the time of day.

* The material was created in cooperation with Alior Bank

Organic coffee, self-service stands and a digital zone, i.e. Alior Bank changes its stationary branches